Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to the KUNA return address. 

In order to be accepted for a refund, all items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted.

Returns are managed by mail. Please follow the return instructions below:

  1. Pack the item(s) you wish to return in the original packaging or in a package that ensure that the item(s) will arrive in perfect conditions to the warehouse. 
  2. Print and include your shipping confirmation email.
  3. Note the item(s) you are returning along with the reason for return.
  4. Create a return label using the Order number in the pack slip that was included in the order. Click here to create the return label.
  5. Attach the return label in the original packaging and schedule a pick up with FedEx, or bring the return to a FedEx location. Shipping costs are complimentary.
  6. Once received in the warehouse, returns will be processed within approximately 10 to 15 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. 
  7. Sale products are limited units and cannot be return or exchange.

KUNA will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged prior to acceptance by FedEx when utilizing the prepaid label provided by KUNA or in the event that the prepaid label provided by KUNA is not used for the return shipment.

Exchanges 

KUNA cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines listed in our Return Policy and place a new order on kunastores.com/us.