Payment Methods

For purchases made on the KUNA US online store kunastores.com/us:

Once the items of your preference have been added to the Purchasing Exchange, the client must register their data so that they can make the payment, which can be done in the following modality.

  • Payment with Credit / Debit Card powered by Stripe 
  • Payment with Paypal

The products offered on this platform are sold securely. To provide this guarantee to the client, the Company has an agreement with an external provider of online payment services, with extensive experience and presence in high growth markets (Stripe and Paypal).

The data provided by the customer will be shared with the provider for exclusive purposes of providing the service, which include the processing of payments and the validation of transactions through an anti-fraud system, in order to minimize any risk for the cardholders.

When making the payment through our available modalities, the client authorizes the confidential treatment of the information by the provider. Personal data, credit card and purchase travel encrypted in the network, thus being protected.

The Company, on the other hand, is not responsible for the possible commissions that credit card operators may apply.

Before finalizing your purchase and having entered your personal and shipping information, the customer will enter the data of your credit card, in which the total amount provided by the Platform will be charged.

The confirmation of the Purchase Order will be carried out once the corresponding instance verifies that the payment was actually made. For this, the company has a virtual account, provided by the payment system provider, through which you can consult in real time, the status of transactions made by the customer.

With the confirmation list, we proceed to start the shipping process.

Orders can not be changed or canceled once the order has been placed.

Returns

KUNA accept returns. Please click here to review our policies.

Exchanges

KUNA cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines listed in our Return Policy and place a new order on kunastores.com/us. 

Please contact us at e-kuna@incalpaca.com if you need any assistance.